Terms & Conditions Delivery Policy Delivery Policy - delivery times vary on the complexity of individual jobs, we will quote a delivery time at the point of order once we have the full job specification. You are able to cancel your order if our quoted delivery date is not acceptable.   Return / Refund Policy We endeavour to despatch the goods to you in perfect condition. However occasionally goods can be damaged in transit and we are keen to rectify any problem as quickly as possible. In the event that the product(s) is defective, you may return it to us at your own expense within 3 days of receiving such product(s). Please return product(s) to the postal address Customer Services, Paragon CPS Ltd, 2 Wyvern Avenue, Greg Street, Reddish, Stockport SK5 7DD. We will offer to reimburse the price that you have paid for the product(s) to your credit or debit card. Alternatively if you call us immediately on 0845 370 3930 we may offer to reprint and resend the product(s) free of charge. All complaints will be acknowledged within 5 working days. We will endeavour to resolve any complaints within 14 days and keep you informed during the resolution process. Please note that your right to return items to us in accordance with these terms and conditions is in addition to any other statutory rights you may have. Contact Contact Information - comments or complaints; please write to Customer Services, Paragon CPS Ltd, 2 Wyvern Avenue, Greg Street, Reddish, Stockport SK5 7DD or email solutions@paragoncps.com or call us local rate on 0845 370 3930